Shipping & Returns

PAYMENT AND SHIPMENT

Unless otherwise agreed by Seller in writing, payment for Goods is due prior to shipment and payment for Software is due prior to download. Unless specifically agreed otherwise in this Contract, payment shall be in U.S. funds in cash or by check or credit card (Visa, MasterCard, American Express or Discover). Payment terms for Support Agreements, including SaaS-model products, Contracts, and Subscriptions are due upon receipt of invoice, and a credit card (Visa, MasterCard, American Express, or Discover) must be provided in Stenograph’s online bill-pay portal for automatic payment processing for all Support, SaaS, and Subscription products. Unless otherwise agreed by Seller in writing, due at time of order.

An authorized and independent leasing or financing company may purchase Goods on behalf of a customer on such terms and conditions as may be agreed between the leasing or financing company and such customer. In such event, the customer shall not receive an invoice from Seller. Goods purchased by a leasing or financing company may not be exchanged or returned for credit to Seller.

Unless specifically agreed otherwise in this Contract, all sales are F.O.B. Seller’s facility. Seller may, in its discretion, select the carrier unless specified in advance by Purchaser. Title to the Goods shall transfer to Purchaser upon the earlier of full payment therefor and Seller’s delivery of the Goods per the agreed delivery terms. Risk in the Goods shall transfer to Purchaser upon Seller’s delivery of the Goods per the agreed delivery terms.

While expected dates of delivery of goods are given in good faith, the same are not of the essence of or in any way terms of this Contract or representations of fact. All shipping dates given are approximate, and while effort is made to maintain schedules, Seller will not be liable for damages on account of delay. Seller shall not be responsible for reasonable or excusable delays, nor shall the Purchaser refuse to accept delivery because of any such delays. Excusable delays include, without limitation, delays resulting from accidents, fires, floods, severe weather or other acts of God, strike, lockout or other labor difficulties, embargoes, government controls or other forms of intervention, inability to obtain labor, materials or services and other causes beyond Seller’s control.

Purchaser shall inspect Goods within ten (10) business days after delivery of Goods or download of Software and notify Seller in writing of any defects or any failure of the Goods or Software to conform to the requirements of this Contract. All claims by Purchaser for shortages in a shipment of Goods or Goods damaged in transit must be made against the carrier. All claims by Purchaser against Seller for nonconforming Goods or Software and claims for shortages in a shipment or damaged Goods (other than claims to be made against the carrier) must be made in writing to Seller within ten (10) business days after receipt of shipment or Purchaser shall be deemed to have accepted such Goods and Software and any claims for nonconforming Goods and Software shall be waived.