NexGen/L2 Peace of Mind Kit

WRITER WARRANTY

Except as specifically agreed otherwise in this Contract, Seller warrants all professional and student writers (new and refurbished), including standard tripods and chargers, to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of original purchase (or, in the case of consumable items such as batteries and SD cards, ninety (90) days from the date of original purchase). Extended warranty for Goods is available for purchase. In the event of any breach of such warranty, Seller’s sole responsibility shall be to either repair or replace (in Seller’s discretion), without charge to the owner, any defective parts or nonconforming writer software, provided arrangements are made in advance to send the writer to Seller and Seller’s inspection shows it to be thus defective. If no defect is found, a charge may be made for the cost of the inspection, examination and/or shipping.

The foregoing warranty does not cover defects or damage arising out of damage or abuse or failure to use, maintain and care for the writer as described in the applicable User's Guide. The foregoing warranty does not cover defects or damage arising from or related to modifications, adjustments or repairs to writers by anyone other than Seller, except such modifications, adjustments or repairs made in accordance with the User’s Guide or Seller’s written instructions.

The foregoing warranty includes access to updates for writer software during the warranty period. (Note: Transcription software (including, but not limited to, Case CATalyst®) is covered by its own separate warranty and is not covered under this warranty.) In the U.S. and Canada, the foregoing warranty includes the use of a loaner and the cost of FedEx 2Day® shipment both ways for both the warranted writer and a loaner.

The foregoing warranty also includes technical support via phone during regular business hours and 24/7 access to Seller's online Solution Center accessible at www.stenographsolutions.com/solution.

If Purchaser informs Seller of a defect after the Warranty Period has expired, then Seller may, in its discretion, offer advice (free of charge) and repair or replacement of goods or additional services at Purchaser’s expense.

There are no third-party beneficiaries of the warranty granted by Seller herein.

ACCESSORY WARRANTY

Except as expressly agreed by Seller otherwise, Seller warrants all bags, carrying cases and other accessories (other than the writer’s standard tripod and charger, which are covered by the applicable writer warranty) sold by Seller to be free from defects in material and workmanship under normal use and service for a period of ninety (90) days from the date of original purchase. In the event of any breach of such warranty, Seller’s sole responsibility shall be to either repair or replace (in Seller’s discretion), without charge to the owner, any defective parts, provided arrangements are made in advance to send the product to Seller and Seller’s inspection shows it to be thus defective. If no defect is found, a charge may be made for the cost of the inspection, examination and/or shipping. The foregoing warranty does not cover defects or damage arising out of damage or abuse or improper use, maintenance or care for these accessories. The foregoing warranty does not cover defects or damage arising from or related to unauthorized modifications, adjustments or repairs to accessories by anyone other than Seller or the manufacturer.

In addition to the foregoing warranty, Seller extends all warranties provided by the manufacturers of such accessories (if any) and will provide reasonable cooperation in the owner’s warranty claims to such manufacturers. Claims under any manufacturer’s warranty shall be made in accordance with the manufacturer’s requirements regarding the return, repair or replacement of the goods.

SERVICES WARRANTY

Except as specifically agreed otherwise in this Contract, Seller warrants that the Services shall (i) be performed with reasonable skill, care and diligence, in a good and workmanlike manner and in accordance with customarily accepted professional practices, (ii) conform with specifications agreed in writing and (iii) be free from material defect for a Warranty Period of thirty (30) days from completion. Purchaser’s sole remedy for breach of this warranty is to have Seller re-perform the Services at Seller’s sole cost and expense. [Or modify for Company’s standard warranty terms.]

Seller shall be under no liability for breach of the warranty set forth herein for wearing and consumable parts or to the extent any damage or nonconformity is caused by: (i) improper installation (if installed by other than Seller), use, maintenance and/or service; (ii) modification or alteration by other than Seller; (iii) delays in notifying Seller of the alleged defect; (iv) equipment, component, materials or parts supplied by or on behalf of Purchaser; and/or [Optional: (v) failure to perform proper long-term storage preparations per Seller’s instructions].